SAS (Simplified Joint Stock Company) with a capital of €3,287,169.01
Chambéry RCS (Trade and Company Register) No. 075 520 064
Headquarters: Les Allues – 73 550 MERIBEL LES ALLUES, France
VAT No.: FR 20 075 520 064
Tel N°: +33 (0) 4.79.08.65.32
Fax N°: +33(0)4.79.00.58.56
Operator of the Méribel Alpina ski area
Insured for professional liability in accordance with provisions of Article L220-1 of the Insurance Code, with Allianz IARD Entreprise - 1, cours Michelet- CS 30051 - 92076 Paris La Défense.
Hereinafter referred to as "the Operator".
ARTICLE 1. GENERAL CONDITIONS
These terms are effective as of 17 November 2017.
Confirmation of an order made on the Operator’s online sales page at www.skipass-meribel.com (hereinafter referred to as the “Website”) or on the tablets installed at certain sales points, implies knowledge and acceptance by the purchaser (hereinafter referred to as the "Customer(s)") to all these online sale conditions.
Should an event occur which is not covered by these current conditions, it would be governed by the rules in use for online sales for companies based in France.
These conditions complement the "TERMS AND CONDITIONS FOR THE SALE AND USE OF LIFT TICKETS" (hereinafter referred to as Tickets(s)") displayed at all sales offices and also available online.
These conditions apply only to individuals.
These conditions are made available to Customers who may download and print them.
Contractual information is given in the French language version.
ARTICLE 2. PRODUCTS OFFERED
The Website allows Customers to buy a Ticket or recharge a transport Ticket only with a re-usable card.
Rapid'Pass tablets are available to Customers in certain points of sale and only allow the Tickets mentioned on these tablets to be recharged. Customers must be in possession of a rechargeable card in order to use this service.
The list and characteristics of the different Tickets offered for purchase and / or recharging (geographic area, validity period etc) are given in in the price list displayed on the Website or tablet.
These "hands free" tickets are cards equipped with an electronic chip which may be recharged on the Operator’s Website and which open the turnstiles allowing access to the ski lifts.
Reminder: the Ticket is composed of a material card on which a Ticket has been registered, and a sales receipt emailed upon confirmation of purchase or recharging online.
NB: In order to benefit from the "ticket loss or theft" procedure as defined in Article 4 of the General Conditions, the Customer must produce the receipt to the Operator.
The characteristics of the different Tickets available for sale (geographical area, duration etc.) are presented in price list on the aforementioned Website.
ARTICLE 3. CONDITIONS OF ONLINE ORDERING
The order can only be registered on the Operator’s Website if the Customer has clearly identified himself:
- Either by entering his personal access code (login and password),
- Or by completing the online form that allows him to create an access code.
The Customer can also use the Quick Purchase facility on the Website (except for Season passes) or on the Rapid’Pass tablets, just by entering his email address and with no need to create a customer account.
The Customer may check the details of his order and the total price, and to correct any errors, before confirming it to signal his acceptance. (Article 1127-2 of the Consumer Code)
To finalize the order, the Customer must accept these Terms and Conditions and the Terms and Conditions of Liftpass Use and the General Sales Conditions by ticking the relevant box and making payment according to the conditions mentioned in Article 4.
The Operator will confirm the Customer’s order by an email. This email will contain a summary of all the products that the Customer has confirmed in his order and is the sales receipt referred to in Article 2.
Except in cases of online recharging referred to in Article 7, online orders (including payment, photographs and supporting document if required) must be entered on the Operator’s website no later than the fifteenth day (for countries outside France and French overseas territories) and the tenth day (for mainland France) before the Ticket’s start date, so that the Customer can receive his tickets at home.
Failure to meet these deadlines may result in the Customer not receiving his order at home.
However, online orders (including payment, photographs and supporting document if required) may be made on the Operator’s website up to the fifth day before the Ticket’s start date in which case, the Customer must collect his Tickets from one of the Operator’s sales offices or from a partner (eg the Tourist Office). Collection is possible from one day before the Ticket’s start date. Please take into account the offices’ opening times which are displayed on www.skipass-meribel.com.
Any order implies acceptance of the description of services and prices.
ARTICLE 4. PRICES AND METHODS PAYMENT
The prices listed are given in Euros including the VAT rate applicable on the purchase date.
Postage costs are paid by the Operator.
The Customer may choose to receive his order by registered mail for a charge of seven euros (7€) including taxes.
The price of the online order is due at the time of ordering and payment must be made in euros by credit card.
Payment by credit card is secured (by Crédit Mutuel/CYBERMUT on the Website and Lyra Network/PAYZEN for the tablets) which guarantees the confidentiality of payments. Payment is made immediately via Electronic Payment Terminal.
At no time is the Operator made aware of the numbers the Customer must provide. The operator is only advised by the bank that a transfer of the amount of the order was made on his behalf.
ARTICLE 5. ACKNOWLEDGEMENT OF THE ORDER BY THE OPERATOR
Confirmed orders with payment by credit card are those that have been accepted by the bank.
If the Customer’s bank refuses to debit the Customer's bank account the order will be cancelled and the Operator cannot be held liable in this regard.
Once the Customer has completed and confirmed the order on the Internet, the Operator will acknowledge the order by email; this is the sale receipt referred to in Article 2, and which contains a summary of the order.
ARTICLE 6. DELIVERY OF THE ORDER
Except for online recharging referred to in Article 7, the Customer who has ordered on the Website has a choice:
- either to have the order sent to his home address. The Operator undertakes to deliver the Tickets by post no later than two days before the Tickets start date (with date of postmark serving as proof), except in cases of force majeure,
- or to collect the Tickets from the Operator’s sales office or from a partner chosen by the Customer, during opening hours on the day before the Ticket start date.
The customer must produce the sales receipt (the order confirmation sent by email) and official ID. Without these, the Tickets will not be issued.
The order will then be given to the customer on receipt of a signature (except in the case of a customer recharging online).
ARTICLE 7. PARTICULARS OF ONLINE RECHARGING
A rechargeable card may be recharged with the products offered by the Operator via the website no later than fifteen (15) minutes prior to the start time of the chosen Ticket.
Payment is made by credit card. A confirmation of the order is sent by the Operator to the Customer, which he must retain as a sales receipt, and which will be required for ticket inspections at the ski lifts.
The Ticket will be recharged automatically when the Customer first goes through a "hands free" ticket turnstile.
ARTICLE 8. NO CANCELLATION CLAUSE
Pursuant to Article L. 121-2 9 of the Consumer Code, the sale of tickets is not subject to any cancellation clause or cooling off period provided for in Articles L121-18 of the Consumer Code.
ARTICLE 9. AMENDMENT / CANCELLATION OF ORDER
Once the Ticket order has been confirmed by the Customer, the Tickets cannot be refunded, returned or exchanged (unless the Customer has opted on the Website for the money-back guarantee described in Section 10 below). Similarly, no changes can be made to the order.
ARTICLE 10. ORDER TRACKING
For further information, contact Customer Services:
Postal Address: MERIBEL ALPINA-Service Commercial-350 Route de Mottaret-73 550 MÉRIBEL, France
ARTICLE 11. LIABILITIES
The Operator is responsible for the proper fulfilment of the obligations resulting from the online contract, whether these obligations are to be performed by himself or by another service provider, without prejudice to his right of recourse. However, the Operator may be exonerated of all or part of its responsibility by proving that the non-performance or the improper performance of the contract is attributable either to the consumer, or unforeseeable and insurmountable acts by a third party, or in a case of force majeure (Art L221-15 of the Consumer Code).
ARTICLE 12 CANCELLATION FOR DEFECTS OR DELAY IN DELIVERY
Except in cases of force majeure as defined by Article 1218 of the Consumer Code, in the event of the Operator's failure to provide the services on the date or within the deadline indicated or, failing this, within (30) days after the conclusion of the contract, the Customer may rescind the contract, by registered letter or in writing on another durable medium if, after having ordered the Operator, under the same conditions, to provide the services within a reasonable additional time, the latter failed to do so. The contract shall be deemed to be rescinded upon receipt by the Operator of the letter informing him of this, unless the Operator has performed his duties in the meantime. The Customer may immediately terminate the contract if the Operator refuses to provide the services or fails to fulfil its obligation to provide the services on the date or within the time limit indicated to the Customer, and that date or delay constitutes to the Client an essential condition of the contract. This essential condition results from the circumstances surrounding the conclusion of the contract or an express request from the Client before the conclusion of the contract (Article L216-2 of the Consumer Code).
ARTICLE 13. PROOF, STORAGE AND FILING
The online provision of a credit card number and the final confirmation of the order by the Customer is proof of the completeness of the transaction in accordance with Article No. 1367 of the Consumer Code and of the validity of the payable.
This confirmation is regarded as a signature and acceptance of all operations on the Website.
Customer must retain the sales receipt; only this original document has any validity in disputes over the terms of the order, including Ticket inspections at the ski lifts.
In accordance with Article L213-1 of the Consumer Code, for any order made on the Website for an amount equal to or exceeding € 120, the Operator keeps a written record of the Customer's order, for a period of ten years from the date of the service, and guarantees him access to it at any time during the same period, on request.
ARTICLE 14. INTELLECTUAL PROPERTY
All the elements (graphics, photos, logos etc) on the Website are the intellectual property right of the Operator or may be used by the Operator.
Any reproduction of an element of the Website or link or hyperlink is strictly prohibited without the express consent of the Operator.
ARTICLE 15. PROTECTION OF PERSONAL DATA
Personal data collected or appearing on this website is processed for the following purposes:
- To process your order. This processing is required to fulfil the contract that you enter into with the company Méribel Alpina;
- To create and manage your personal account where you can record your activities (attractions, restaurants, etc). This treatment requires your consent;
- To process your application to join the Meribel Alpina owners’ programme. This treatment requires your consent;
- To include you in the benefits offered as part of Méribel Alpina owners’ programme (invitations to evening parties, events, etc.). This treatment requires your consent;
- To send you promotional offers, newsletters and satisfaction survey
This treatment, which relates to messages sent by Méribel Alpina, in the legitimate interest of the latter to develop its activities (in the case where the email address to which these messages are sent was given when placing an order) requires your consent (if the email address was given without the person having made an order).
Messages sent by Méribel Tourisme and Méribel Alpina's commercial partners require your consent;
- To reply to inquiries, comments and complaints that you send us. This treatment is requires your consent;
- Publish your opinions about Méribel Alpina and the products and services it offers. This treatment requires your consent;
Field information marked with an asterisk is required to allow Méribel Alpina to create your personal account or process your order. In the absence of information in these fields, your personal account cannot be created or your order can not be treated. The information in other fields is optional.
The processing is carried out under the responsibility of Méribel Alpina (Méribel Ski lift Company), represented by Joël Peretto, acting as general manager, and whose details are indicated in the legal notice.
The collected data are intended for:
• The company Méribel Alpina and its affiliated companies (eg CDA DL for leisure destinations);
• All service providers whose intervention is necessary to carry out the processing mentioned above;
• Méribel Tourisme and Méribel Alpina’s commercial partners, if you have given your consent.
This data may be transferred to a non-EU country. You can obtain further information on these transfers and the guarantees that apply to them from Méribel Alpina.
The collected data is kept for the following periods:
• Data collected to process your orders for products and services: for five years from their collection if the amount of the order is less than € 120, for ten years if the amount of the order is equal to or greater than € 120.
• As an exception, the number and expiry date of your credit card are kept:
• Until your first day of skiing, for the purpose of refunding the pass;
• For subscriptions with tacit renewal: until the termination of your subscription;
• In any event, for 15 months after the last debit date for evidentiary purposes in the event of dispute of the transaction.
The cryptogram is not retained beyond the transaction;
- Data collected to create and manage your personal account: until the deletion of your personal account;
- Data collected to process your application for registration in Méribel Alpina’s owners’ programme: until unsubscription in case of acceptance of your request; during the time necessary to process your request in the event of rejection of this request;
- Data collected to allow you access to the benefits offered as part of Méribel Alpina’s owners’ programme: until your cancellation to the programme;
- Data collected to send you newsletters, satisfaction surveys and promotional offers: for three years from their collection. At the end of this period, this data will be kept for a new period of three years if you agree to continue to receive newsletters, satisfaction surveys and promotional offers from Méribel Alpina;
- Data collected to respond to inquiries, comments and claims that you send us: during the time necessary to process these requests, comments and claims;
- Data collected to publish your opinions on the services of the company Méribel Alpina for two years from the publication of these opinions;
At the end of this period, the data will be deleted. As an exception, the data collected for commercial prospecting purposes are kept for a further three years if you agree to continue receiving commercial offers from Méribel Alpina.
You have the right to access your data, have it rectified or erased, to transfer or have transferred to a third party, to restrict or refuse processing. Méribel Alpina will comply with your request subject to compliance with the legal obligations incumbent upon it.
You have the right to withdraw your consent to the processing of your data at any time. The withdrawal of your consent does not affect the lawfulness of the processing performed prior to such withdrawal.
You can implement these rights:
-By post to: Méribel Alpina, Service de la Protection des Données, 350 Route de Mottaret, 73550 Méribel (Tel : +33 4 79 08 65 32)
In the interest of confidentiality and the protection of your personal data, the company Méribel Alpina must be able to verify your identity in order to answer your request. To do this, you must enclose, in support of any request for the exercise of the rights mentioned above, a photocopy of an identity document mentioning your date and place of birth and bearing your signature, in accordance with the provisions of the law n° 78-17 of January 6, 1978 known as "Law Informatique et Libertés", of article 92 of the decree of October 20, 2005 taken for the application of this law, and of the European regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
Finally, you have the right to submit a complaint to the CNIL if you consider that your rights are not respected. The contact details of the CNIL are the following: National Commission of Computing and Liberties, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel : +33 (0) 1 53 73 22 22 - Fax: +33 (0) 1 53 73 22 00 - Website: https://www.cnil.fr/fr/plaintes.
ARTICLE 16. TRANSLATION AND APPLICABLE LAW – SETTLEMENT OF DISPUTES
Where these terms and conditions have been translated into several languages, it is expressly understood that the French version of these conditions is the only legally binding version. Therefore, in case of difficulty in interpretation / application of any provision of these terms and conditions, reference should be made expressly and exclusively to the French version.
These general conditions are subject to French law in both their interpretation and implementation.
In accordance with the provisions of Article L 211-3 of the French Consumer Code, in the event of a dispute concerning the validity, interpretation or execution of these conditions, the consumer may use free conventional mediation or any other alternative method of dispute resolution. The consumer is informed it is possible to employ a mediation procedure with the Mediator of Tourism and Travel (MTV Mediation Tourism Travel, BP 80 303, 75 823 Paris Cedex 17) according to the terms and conditions on the site www.mtv.travel and within a maximum of one (1) year from the written claim made to the Operator.
He may also use the European Union Online Dispute Resolution, accessible on the internet at the following address: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.
In the absence of amicable settlement, the Customer may choose either, one of the relevant territorial jurisdictions under the Code of Civil Procedure, or, the jurisdiction of the place where he was staying at the time the contract was made or the prejudicial event occurred (Article R. 631-3 of the Consumer Code).
This document has been translated purely for information purposes; only the source document in French has any legal validity.