SAS (Simplified Joint Stock Company) with a capital of €3,287,169.01
Chambéry RCS (Trade and Company Register) No. 075 520 064
Headquarters: Les Allues – 73 550 MERIBEL LES ALLUES, France
Postal Address: 350 Route de Mottaret – 73 550 Méribel, France
VAT No.: FR 20 075 520 064
Tel No: +33 (0) 4.79.08.65.32
Operator of the Méribel Alpina ski area
Insured for professional liability in accordance with provisions of Article L220-1 of the Insurance Code, with Allianz IARD Entreprise - 1, cours Michelet- CS 30051 - 92076 Paris La Défense.
Hereinafter referred to as "the Operator".
Article 1. GENERAL CONDITIONS
These general conditions apply to all ski lift tickets (hereinafter referred to as “Tickets”) issued by the Operator which give access to the Méribel Valley ski areas (an area linked with the Méribel-Mottaret ski area) or the Three Valleys (area linked with the ski areas of Courchevel, Meribel-Mottaret, Val Thorens-Orelle and Les Menuires).
These general conditions are applicable from 17 November 2017 and are valid only during the winter season.
The terms of sale for tickets valid during the summer season are specified in a separate document.
Should an event occur which is not covered by these current conditions, it will be governed by the rules in use by ski lift companies based in France.
The acquisition of a Ticket implies knowledge and acceptance by the purchaser (hereinafter referred to as "the User") of all of these terms and conditions, without prejudice to existing appeal procedures.
Each Ticket is issued with a receipt which gives details of the Ticket’s ski area, category (adult, child, etc.), expiry date, Keycard number and, (if purchased) insurance.
This receipt must be retained by the User, who must be able to present it to the Operator during a ticket inspection or as a supporting document in any claim (eg, emergency, loss or theft of Ticket, exchange or claim) against the Operator or another 3 Valleys operator if required.
All Tickets are strictly personal, non-assignable and non-transferable. It is therefore the responsibility of the User to look after his Ticket so that it cannot be used by another person.
ARTICLE 2. TICKET INSPECTION
Each Ticket, issued on a numbered material format, can be used for a predetermined period of validity and age category. Information relating to the validity of the Ticket written on the support has no contractual value. Only the information contained in the chip has legal validity.
During its period of validity, each Ticket gives free movement on the lifts of the ski area for which it was issued, without giving any priority of any nature whatsoever.
The ski area covered by Ticket is defined on the piste map of the winter season in question and during the periods when the lifts are open, which are displayed at the Operator’s sales offices and / or at the foot of the ski lifts, subject to weather and snow conditions.
The User must be in possession of his Ticket (accompanied by the receipt) during his entire trip on each ski lift, from start to finish areas, so it can be detected by an automatic inspection system or be shown to any official inspector working on behalf of the Operator or any other Three Valleys operator.
The absence of a Ticket, the use of an invalid Ticket or the failure to comply with the regulations posted at the ski lifts, detected by an official inspector working for the Operator or another Three Valleys operator, will lead to:
- Either the payment of a fixed fine to avoid prosecution. This sum is equal to FIVE times the value of a day’s ticket, to which may be added administrative charges, in accordance with applicable regulations (Articles L342-15, R342-19 and R342-20 of the Tourism Code and section 529 -3 and following of the Code of Criminal Procedure).
- Or face prosecution.
Official inspectors may request the User to produce all documents which justify the application of reduced prices or free Tickets.
If the User refuses or is unable to prove his identity, the official inspector will immediately inform a member of the police force who is legally authorised to request this information.
The official inspectors can also confiscate the Ticket immediately in order to return it to its proper owner.
The personal data collected during a Ticket inspection may be used by the transport police in the investigation of any infringements.
Data processing is carried out under the responsibility of the company MERIBEL ALPINA, represented by Mr Joel PERETTO, acting as General Manager, whose details are indicated in the legal notice.
The recipient of the collected data is MERIBEL ALPINA.
You have the right to access your data, have it rectified or erased, to transfer it to or have it transferred to a third party, or obtain a restriction to treatment or oppose this treatment
You can implement these rights by contacting MERIBEL ALPINA: Service Billetterie - 350 Route de Mottaret - 73550 MÉRIBEL, France.
Finally, you have the right to submit a complaint to the CNIL if you consider that your rights are not respected. The coordinates of the CNIL are available on the website www.cnil.fr.
In accordance with Article 90 of the Law 2005-1309 of 20 October 2005, any customer can receive the information in this paragraph in written form, by written or spoken request to the above organisation
ARTICLE 3. DEFECTIVE TICKET CARDS
Recommendations for use: place the card in a left-hand pocket, away from any metal or electronic objects. The card should not be folded or perforated or placed near a heat source.
In the case of a malfunction or defect to a single-use card (during the period of validity of the ticket registered) or re-encodable card (within three winter seasons), the Operator will, at its expense, replace the card at one of the Operator’s sales offices.
However, if after verification, the defect of the card is attributable to the User (eg non-compliance with instructions for use), the Operator will charge the cost of replacing the defective card at the current rate.
If the defective card was issued by another Three Valleys operator, this request cannot be processed by the Operator.
The User must send his request to the operator concerned in accordance with that operator’s Terms and Conditions.
ARTICLE 4. TICKET LOSS OR THEFT
The following provisions apply only to Tickets issued by the Operator.
Therefore, if the lost or stolen Ticket was issued by another Three Valleys operator, this request cannot be processed by the Operator.
The User must send the request to the operator concerned in accordance with that operator’s Terms and Conditions.
• Information required
In the case of Ticket loss or theft, regardless of its duration, the User must submit a declaration to the Operator’s sales offices and provide the following documents:
Case no. 1: For a User who acquired his Ticket directly from the Operator’s sales office or website (www.skipass-meribel.com)
He must provide proof of purchase (the receipt issued by the Operator at the time of Ticket purchase if purchased in person, or a copy of the Internet booking confirmation), in support of his request for a duplicate.
Case no. 2:For a User who acquired his Ticket from a distributor (eg accommodation provider, tour operator, reservation centre)
He must provide the number on the Ticket support to the Operator
The User who does not have a receipt issued by the Operator, must note and record this number as soon as it is issued by the distributor.
• Aministrative Fees
For the issuing of a duplicate, the User must also pay an administrative fee of ten euros, inclusive of all taxes (€10).
• Issuing of duplicate
- Any Ticket that has been reported to the Operator by the User as lost or stolen will be deactivated by the Operator and will no longer give access to the ski area.
- Subject to the usual checks on the day of the declaration of loss / theft made at the Operator’s sales office before closing time, the User may collect from the sales office a duplicate (for the remaining term of the Ticket).
- NOTE: If the User cannot provide the above mentioned information necessary for the issuing of a duplicate, a duplicate will not be provided by the Operator, and the user will have no recourse against the Operator.
ARTICLE 5. COMPLIANCE WITH SAFETY RULES
All Users must comply with the lift safety regulations, including police regulations posted at the ski lifts, and the accompanying pictograms and all instructions given by the Operator’s staff, under penalty of sanction.
The same holds for complying with local bye-laws relating to safety on the slopes and you are advised to follow the "10 rules of good conduct for slope users," published by the International Ski Federation (FIS ).
ARTICLE 6. PROTECTION OF PERSONAL DATA
Personal data collected or appearing on this website is processed for the following purposes:
- To process your order. This processing is required to fulfil the contract that you enter into with the company Méribel Alpina;
- To create and manage your personal account where you can record your activities (attractions, restaurants, etc). This treatment requires your consent;
- To process your application to join the Meribel Alpina owners’ programme. This treatment requires your consent;
- To include you in the benefits offered as part of Méribel Alpina owners’ programme (invitations to evening parties, events, etc.). This treatment requires your consent;
- To send you promotional offers, newsletters and satisfaction survey
This treatment, which relates to messages sent by Méribel Alpina, in the legitimate interest of the latter to develop its activities (in the case where the email address to which these messages are sent was given when placing an order) requires your consent (if the email address was given without the person having made an order).
Messages sent by Méribel Tourisme and Méribel Alpina's commercial partners require your consent;
- To reply to inquiries, comments and complaints that you send us. This treatment is requires your consent;
- Publish your opinions about Méribel Alpina and the products and services it offers. This treatment requires your consent;
Field information marked with an asterisk is required to allow Méribel Alpina to create your personal account or process your order. In the absence of information in these fields, your personal account cannot be created or your order can not be treated. The information in other fields is optional.
The processing is carried out under the responsibility of Méribel Alpina (Méribel Ski lift Company), represented by Joël Peretto, acting as general manager, and whose details are indicated in the legal notice.
The collected data are intended for:
• The company Méribel Alpina and its affiliated companies (eg CDA DL for leisure destinations);
• All service providers whose intervention is necessary to carry out the processing mentioned above;
• Méribel Tourisme and Méribel Alpina’s commercial partners, if you have given your consent.
This data may be transferred to a non-EU country. You can obtain further information on these transfers and the guarantees that apply to them from Méribel Alpina.
The collected data is kept for the following periods:
• Data collected to process your orders for products and services: for five years from their collection if the amount of the order is less than € 120, for ten years if the amount of the order is equal to or greater than € 120.
• As an exception, the number and expiry date of your credit card are kept:
• Until your first day of skiing, for the purpose of refunding the pass;
• For subscriptions with tacit renewal: until the termination of your subscription;
• In any event, for 15 months after the last debit date for evidentiary purposes in the event of dispute of the transaction.
The cryptogram is not retained beyond the transaction;
- Data collected to create and manage your personal account: until the deletion of your personal account;
- Data collected to process your application for registration in Méribel Alpina’s owners’ programme: until unsubscription in case of acceptance of your request; during the time necessary to process your request in the event of rejection of this request;
- Data collected to allow you access to the benefits offered as part of Méribel Alpina’s owners’ programme: until your cancellation to the programme;
- Data collected to send you newsletters, satisfaction surveys and promotional offers: for three years from their collection. At the end of this period, this data will be kept for a new period of three years if you agree to continue to receive newsletters, satisfaction surveys and promotional offers from Méribel Alpina;
- Data collected to respond to inquiries, comments and claims that you send us: during the time necessary to process these requests, comments and claims;
- Data collected to publish your opinions on the services of the company Méribel Alpina for two years from the publication of these opinions;
At the end of this period, the data will be deleted. As an exception, the data collected for commercial prospecting purposes are kept for a further three years if you agree to continue receiving commercial offers from Méribel Alpina.
You have the right to access your data, have it rectified or erased, to transfer or have transferred to a third party, to restrict or refuse processing. Méribel Alpina will comply with your request subject to compliance with the legal obligations incumbent upon it.
You have the right to withdraw your consent to the processing of your data at any time. The withdrawal of your consent does not affect the lawfulness of the processing performed prior to such withdrawal.
You can implement these rights:
-By post to: Méribel Alpina, Service de la Protection des Données, 350 Route de Mottaret, 73550 Méribel (Tel : +33 4 79 08 65 32)
In the interest of confidentiality and the protection of your personal data, the company Méribel Alpina must be able to verify your identity in order to answer your request. To do this, you must enclose, in support of any request for the exercise of the rights mentioned above, a photocopy of an identity document mentioning your date and place of birth and bearing your signature, in accordance with the provisions of the law n° 78-17 of January 6, 1978 known as "Law Informatique et Libertés", of article 92 of the decree of October 20, 2005 taken for the application of this law, and of the European regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
Finally, you have the right to submit a complaint to the CNIL if you consider that your rights are not respected. The contact details of the CNIL are the following: National Commission of Computing and Liberties, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel : +33 (0) 1 53 73 22 22 - Fax: +33 (0) 1 53 73 22 00 - Website: https://www.cnil.fr/fr/plaintes.
ARTICLE 7. CO² INFORMATION ON TRANSPORT
In application of articles L1431-3 and D1431-1 to 1431-23 of the Transport Code, the Operator provides the following on CO² relating to transport by mechanical lifts:
CO² transport for a day Ticket (Méribel valley)
Equivalent journey by car
CO² transport for a day Ticket (3 Vallées)
Equivalent journey by car
CO² transport for a "passage" Méribel Alpina
Equivalent journey by car
(6 g CO² / KWh)
(in g CO²)
(in g CO²)
(en g CO²)
(100% renewable energy)
For further information, contact: Méribel Alpina - Service Qualité Sécurité Environnement– 350 Route de Mottaret – 73 550 MÉRIBEL – France or email@example.com.
ARTICLE 8. TRANSLATION AND APPLICABLE LAWS – SETTLEMENT OF DISPUTES
These general conditions are subject to French law in both their interpretation and implementation.
This document has been translated purely for information purposes; only the source document in French is legally binding.
In accordance with the provisions of Article L 211-3 of the French Consumer Code, in the event of a dispute concerning the validity, interpretation or execution of these conditions, the consumer may use free conventional mediation or any other alternative method of dispute resolution. The consumer is informed it is possible to employ a mediation procedure with the Mediator of Tourism and Travel (MTV Mediation Tourism Travel, BP 80 303, 75 823 Paris Cedex 17) according to the terms and conditions on the site www.mtv.travel and within a maximum of one (1) year from the written claim made to the Operator.
He may also use the European Union Online Dispute Resolution, accessible on the internet at the following address: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.
In the absence of amicable settlement, the Customer may choose either, one of the relevant territorial jurisdictions under the Code of Civil Procedure, or, the jurisdiction of the place where he was staying at the time the contract was made or the prejudicial event occurred (Article R. 631-3 of the Consumer Code