SAS (Simplified Joint Stock Company) with a capital of €3,287,169.01
Chambéry RCS (Trade and Company Register) No. 075 520 064
Headquarters: Les Allues – 73 550 MERIBEL LES ALLUES, France
Postal Address: 350, Route de Mottaret – 73 550 Méribel, France
VAT No.: FR 20 075 520 064
Tel No: +33 (0) 4.79.08.65.32
Registered at ORIAS as an Intermediary Insurance Agent under number 17007390 (www.orias.fr), insured for professional liability in accordance with provisions of Article L220-1 of the Insurance Code, with Allianz IARD 1, cours Michelet- CS 30051 - 92076 Paris La Défense Cedex, Operator of the Méribel Alpina ski area,
Hereinafter referred to as "the Operator".
Article 1. GENERAL CONDITIONS
These general conditions apply to all ski lift tickets (hereinafter referred to as “Tickets”) sold by the Operator which give access to the Méribel Valley ski areas (an area linked with the Méribel-Mottaret ski area) or the Three Valleys (area linked with the ski areas of Courchevel, Méribel-Mottaret, Val Thorens-Orelle and Les Menuires).
These general conditions are applicable from 28 November 2018 and are valid only during the winter season. The terms of sale for Tickets valid during the summer season are specified in a separate document. These general terms and conditions are supplemented by the attached Terms and Conditions of the Use of Lift Tickets.
Online purchases (Website) are supplemented by specific Terms and Conditions for the Online Sale of Lift Tickets posted on the said website. Should an event occur which is not covered by these current conditions, it will be governed by the rules in use by ski lift companies based in France.
The acquisition of a Ticket implies knowledge and acceptance by the purchaser (hereinafter referred to as "the Customer(s)") of all of these terms and conditions, without prejudice to existing appeal procedures.
It is the Customer’s responsibility to inform him/herself about the different Ticket categories and the rates and select the Ticket best suited to him/her. The Operator can not be held responsible for the Customer’s selection.
The Ticket is issued on a physical card which mentions its number, called a "Keycard number ". The Ticket consists of a physical card, on which a transport ticket has been registered, and a receipt. The duration of a Ticket refers to consecutive days in a dated period.
“Consecutive Hours Tickets” may also be offered for sale: The number of hours is counted continuously from the first passage through the first lift turnstile. If, at the closure of the ski lifts, the time credit is not used up, it will not be carried over to a later day nor refunded or exchanged. The Operator, in its capacity as an Intermediary Insurance Agent, also offers the Customer a "Carré Neige" insurance contract in addition to the purchase of the Ticket. This contract is subject to the insurance conditions made available in the points of sale or consultable on and available for download from the website www.carreneige.com or from the link on the Operator’s Website (www.skipass-meribel.com).
Each Ticket is issued with a receipt which gives details of the Ticket’s ski area, category (adult, child, etc.), expiry date, Keycard number and, (if purchased) insurance. This receipt must be retained by the Customer, who must be able to present it to the Operator during a ticket inspection or as a supporting document in any claim (eg. emergency, loss or theft of Ticket, exchange or claim).
ARTICLE 2. TICKET FORMATS
The holder of a card does not benefit from any reduction on the price of the ticket if it is recharged at a point of sale or online. There are two types physical card the Customer may choose from:
2.1. The single-use format
This is a non-reusable, disposable card. This card, incorporating a chip on which the Ticket is registered giving access to one of the ski areas referred to above, is issued free of charge by the Operator when purchased.
2.2. The rechargeable format
This is a rechargeable card which can be reused one or more times. It is guaranteed for three (3) years. This card incorporates a chip on which the Ticket is registered which gives access to one of the ski areas listed above. It is sold at the price of three euros all taxes included (3 €) by the Operator at points of sale only. This card is not reimbursable. No new ticket may be registered on the card before the ticket originally registered on it has run out. Otherwise, the original Ticket will be irreparably cancelled, and the Customer is not entitled to any compensation. Only a “3 Valleys” extension may be registered and this must be requested at one of the Operator’s sale offices (see conditions displayed at sales desks).
ARTICLE 3. CUSTOMER PHOTOGRAPHS
The sale of any "season" Ticket and the issue of "free" Tickets and certain preferential rate Tickets shown in the price list, require the provision or taking of a recent full-face photograph of the Customer, without sunglasses or head covering. This photograph will be retained by the Operator in its computerised ticketing database to allow for any eventual Ticket reissues or recharges, unless opposed by the Customer (see "protection of personal data" below).
ARTICLE 4. PRICES AND METHODS OF PAYMENT
The regular fare for Tickets, re-encodable cards and Carré Neige insurance are displayed at the Operator’s sales offices and on the Internet at www.skipass-meribel.com. Price Guides are also available in these sales offices and at the Tourist Offices.
These rates are shown in Euros per person and include all taxes: they are established on the basis of current rates of taxes and are subject to change if tax rates should vary.
Discounts or free tickets are offered to various categories of people according to the conditions displayed in the sales offices or on the website. At the sales offices, discounts or free tickets are granted at the time of sale, on presentation of proof that the discount or free ticket is applicable. Photocopies of documents are not accepted. No reductions or free tickets will be given after purchase has been made. All discounts are applied on the basis of the "solo or individual adult fare" and cannot be combined with any other offer or promotion in progress. In addition, offers or promotions may be offered exclusively and reserved for certain sales channels (eg Website). The age of the Customer is that on the first day of validity of the Ticket.
4.2. Payment Methods
The issuing of any Ticket gives rise to the payment of the corresponding fee.
Payment must be made in euros, either by cheque drawn on a bank account in France made payable to the Operator, or in cash within the limits of the regulatory ceilings (see articles L112-6 and D112-3 of the Monetary and Financial Code), or by a credit card accepted by the Operator (CB, American Express, Visa, Mastercard) or by ANCV holiday vouchers. ID giving the holder’s name is required for payment by cheque.
ARTICLE 5. INTERRUPTION TO THE LIFT SYSTEM
It should be noted that sale of "3 Valleys" tickets may be deferred in the event of insufficient snow or closing of the 3 Valleys links.
If the Customer opts for a multi-day Ticket (= from 2 days, excluding "season" tickets)
Only an interruption of more than five (5) consecutive hours AND to at least 80% of lifts to which the ticket gives access, and in cases not involving force majeure, may result in compensation for the loss suffered by the holders of a multi-day Ticket. In this case, a compensation application form may be obtained from the Operator’s customer service desk or sales offices.
This compensation may take the following forms, at the choice of the Customer (this choice is irrevocable and cannot be challenged for any reason):
1. An Extension of the period of validity of the relevant Ticket by issuing a new Ticket of the same type and of a duration equal to the number of days compensated for as defined above (which starts on the day following the expiry of the original ticket, or the first day of resumption of service if this occurs after that date)
2. A credit to be used before the end of the winter season following that in which the compensation is granted (Y + 1). This credit is an amount calculated in point 3 below.
3. A refund calculated pro rata by the number of days’ interruption to lifts. (For example: for closure to at least 80% of lifts as defined above for three (3) days, a Customer holding a six (6) day ticket will be refunded 3/6th of his ticket purchase price).
No compensation can be granted before the expiry date of the relevant Ticket. The Customer cannot claim any sum or other service which exceeds the compensation chosen.
The claim for compensation, together with supporting documents (original Ticket or scan of Ticket, receipt and compensation request stating the desired type of compensation) must be given or posted to the Operator, in the manner set out in Article 7 below. Compensation will be made no later than two (2) months after receipt of all documents relating to the claim for compensation.
NB: Only Tickets that have been acquired and paid directly by the Client to the Operator may give rise to compensation. In other cases, reference should be made to the Ticket seller’s Sales Conditions.
ARTICLE 6. REIMBURSEMENT
In cases where the Tickets issued are partially or fully unused, they will not be refunded or exchanged, except in cases mentioned in Article 5 above. It is possible to cover this risk by specific insurance, which also covers the costs of rescue in the case of an accident on the slopes or lifts. Information on this insurance can be obtained at the sales offices.
ARTICLE 7. CLAIMS
Any claims must be addressed to the Operator within a period of two (2) months of the occurrence of the event causing the claim, without prejudice to legal channels and time limits for using mediation or taking legal action under the conditions set out in Article 10
All claims must be sent to the following address:
SOCIETE MERIBEL ALPINA Service Relations Clientèle 350, route de Mottaret 73 550 MERIBEL, France
ARTICLE 8. INTELLECTUAL PROPERTY RIGHTS
The Customer has no rights to ownership or use of the names, signs, emblems, logos, trademarks, copyrights or any other literary, artistic or industrial proprietary rights of the Operator.
ARTICLE 9. PROTECTION OF PERSONAL DATA
The personal data collected on the occasion of the sale of the Tickets are subject to processing relating to:
- Dealing with the order. This processing is necessary to complete the order agreed between the Customer and Operator. v
- Sending the Customer promotional offers, newsletters, invitations to participate in games or competitions and satisfaction surveys. This processing is based, with regard to the messages sent by the Operator, on the legitimate interest of the latter to develop its activities, and as regards the messages sent by Méribel Tourist Office, the Operator’s commercial partners and its affiliated companies (Compagnie des Alpes Group), on the Client's consent.
- Responses to inquiries, comments and complaints that the Customer sends. This processing is based on the Client's consent.
All information requested by the Operator for the sale of Tickets is mandatory. The provision of other information is optional. The processing is carried out under the responsibility of the Operator, represented by Mr. Joel PERETTO, acting as General Manager, whose contact details are indicated in the header of these Terms and Conditions. The collected data are intended for:
- the Operator;
- to all service providers whose intervention is necessary for carrying out the processing mentioned above;
These data may be transferred to a country that is not a member of the European Union. The Customer can obtain additional information on these transfers and the guarantees that apply to them from the Operator.
The collected data are kept for the following periods:
- Data collected to process orders for products and services: for five years from collection if the amount of the order is less than €120, for ten years if the amount of the order concluded electronically is equal to or greater than €120. By exception, the number and expiry date of your credit card are kept in all cases for 15 months after the last debit date for evidential purposes in case of dispute of the remote sales transaction. The cryptogram is not retained beyond the transaction.
- Photographs collected as part of the purchase of a Ticket with photograph: for three years from the date of collection, in order to facilitate the reissue of the Ticket from one season to another, provided that the Customer has previously consented;
- Data collected in order to send the Customer information letters, satisfaction surveys and promotional offers: for three years from their collection. At the end of this period, this data will be retained for a further period of three years if the Customer agrees to continue to receive newsletters, satisfaction surveys and promotional offers from the Operator;
- Data collected to respond to inquiries, comments and complaints that the Customer sends: during the time necessary to process these requests, comments and claims.
In order to preserve the confidentiality and the security of the personal data and in particular to protect them against the illicit or accidental destruction, accidental loss or alteration, or unauthorized disclosure or access, the Operator will take appropriate technical and organizational measures, in accordance with the applicable legal provisions. To this end, it has put in place technical measures (such as firewalls) and organizational measures (such as an identifier / password system, physical protection means, etc).
The Customer has the right to access, correct or erase their data, a right to data portability and to limit or to oppose processing. The Operator will comply with this request subject to compliance with the legal obligations incumbent on it.
The Customer has the right to withdraw at any time his consent to the processing of data concerning him. The withdrawal of his consent does not affect the lawfulness of the processing carried out prior to such withdrawal.
In the interest of confidentiality and protection of personal data, the Operator must be able to verify the identity of the Customer in order to meet his request. For this purpose, the Customer must enclose, in support of any request for the exercise of the rights mentioned above, a photocopy of an identity document mentioning his date and place of birth and bearing his signature, in accordance with to the provisions of the law n° 78-17 of January 6, 1978 called "Loi Informatique et Libertés", of article 92 of the decree of October 20, 2005 taken for the application of this law, and of the European regulation 2016/679 of the 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
Finally, the Customer has the right to submit a complaint to the CNIL if he considers that his rights are not respected. The coordinates of the CNIL are the following: Commission Nationale de l’Informatique et des Libertés, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel: +33 (0) 1 53 73 22 22 - Fax: +33 (0) 1 53 73 22 00 - Website: https://www.cnil.fr/fr/plaintes. In accordance with Article 90 of the Law 2005-1309 of 20 October 2005, any customer can receive the information in this paragraph in written form, by written or spoken request to the above organisation. Finally, the Customer is reminded that he or she has the opportunity to register for free with the service which prevents unsolicited marketing calls by a professional with whom he has no contractual relationship, in accordance with Article L121-34 of the Consumer Code. (http://www.bloctel.gouv.fr).
ARTICLE 10. TRANSLATION AND APPLICABLE LAW – SETTLEMENT OF DISPUTES
Given that these terms and conditions have been translated into several languages, it is expressly understood that the French version of these conditions is the only legally binding version. Therefore, in case of difficulty in interpretation / application of any provision of these terms and conditions, reference should be made expressly and exclusively to the French version.
These general conditions are subject to French law in both their interpretation and implementation.
In accordance with the provisions of Article L 211-3 of the French Consumer Code, in the event of a dispute concerning the validity, interpretation or execution of these conditions, the consumer may use free conventional mediation or any other alternative method of dispute resolution. The consumer is informed it is possible to employ a mediation procedure with the Mediator of Tourism and Travel (MTV Mediation Tourism Travel, BP 80 303, 75 823 Paris Cedex 17, France) according to the terms and conditions on the site www.mtv.travel and within a maximum of one (1) year from the written claim made to the Operator.
He may also use the European Union Online Dispute Resolution, accessible on the internet at the following address: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN. In the absence of amicable settlement, the Customer may choose either, one of the relevant territorial jurisdictions under the Code of Civil Procedure, or, the jurisdiction of the place where he was staying at the time the contract was made or the prejudicial event occurred (Article R. 631-3 of the Consumer Code).