SAS (Simplified Joint Stock Company) with a capital of €3,287,169.01
Chambéry RCS (Trade and Company Register) No. 075 520 064
Headquarters: Les Allues – 73 550 MERIBEL LES ALLUES, France
Postal Address: 350 Route de Mottaret – 73 550 Méribel, France
VAT No.: FR 20 075 520 064
Tel No: +33 (0) 4.79.08.65.32
Operator of the Méribel Alpina ski area
Insured for professional liability in accordance with provisions of Article L220-1 of the Insurance Code, with d’Allianz IARD Entreprise - 1, cours Michelet- CS 30051 - 92076 Paris La Défense.
Hereinafter referred to as "the Operator".
Article 1. GENERAL CONDITIONS
These general conditions apply to all ski lift tickets (hereinafter referred to as “Tickets”) sold by the Operator which give access to the Méribel Valley ski areas (an area linked with the Méribel-Mottaret ski area) or the Three Valleys (area linked with the ski areas of Courchevel, Méribel-Mottaret, Val Thorens-Orelle and Les Menuires).
These general conditions are applicable from 17 November 2017 and are valid only during the winter season.
The terms of sale for Tickets valid during the summer season are specified in a separate document.
Should an event occur which is not covered by these current conditions, it will be governed by the rules in use by ski lift
companies based in France.
The acquisition of a Ticket implies knowledge and acceptance by the purchaser (hereinafter referred to as "the Customer(s)") of all of these terms and conditions, without prejudice to existing appeal procedures.
It is the Customer’s responsibility to inform him/herself about the different Ticket categories and the rates and select the Ticket best suited to him/her. The Operator can not be held responsible for the Customer’s selection.
The Ticket is issued on a material format which mentions its number, called a "Keycard number ". The Ticket consists of a material format, on which a transport ticket has been registered, and a receipt.
The duration of a Ticket refers to consecutive days.
The Operator also offers the Customer a "Carré Neige" insurance contract in addition to the purchase of the Ticket. This contract is subject to the insurance conditions made available in the points of sale or consultable on and available for download from the website www.carreneige.com or from the link on the Operator’s Website (www.skipass-meribel.com).
Each Ticket is issued with a receipt which gives details of the Ticket’s ski area, category (adult, child, etc.), expiry date, Keycard number and, (if purchased) insurance.
This receipt must be retained by the Customer, who must be able to present it to the Operator during a ticket inspection or as a supporting document in any claim (eg.emergency, loss or theft of Ticket, exchange or claim).
ARTICLE 2. TICKET FORMATS
2.1. The single-use format
This is a non-reusable, disposable card. This card, incorporating a chip on which the Ticket is registered giving access to one of the ski areas referred to above, is issued free of charge by the Operator when purchased (except Free Tickets and Season Tickets) at one of the Operator’s sales offices only.
2.2. The re-encodable format
This is a reusable card which can be recharged one or more times. It is guaranteed for three (3) winter seasons.
This card incorporates a chip on which the Ticket is registered which gives access to one of the ski areas listed above. It is issued free of charge by the Operator as part of a point-of-sale purchase of a Season Ticket, and when placing an order on the Internet at www.skipass-meribel.com regardless of the type of Ticket ordered.
It is sold at the price of three euros all taxes included (3 €) by the Operator at points of sale only for Free Tickets.
No new ticket may be registered on the card before the ticket originally registered on it has run out. Otherwise, the original Ticket will be irreparably cancelled, and the Customer is not entitled to any compensation. Only an extension to the ski area may be added to a valid ticket.
ARTICLE 3. CUSTOMER PHOTOGRAPHS
The sale of any "season" Ticket and the issue of "free" Tickets and certain preferential rate Tickets, require a recent full-face photograph of the Customer, without sunglasses or head covering.
This photograph will be retained by the Operator in its computerised ticketing database to allow for any eventual Ticket reissues or recharges, unless opposed by the Customer (see "personal data protection" below).
ARTICLE 4. PRICES AND METHODS OF PAYMENT
The regular fare for tickets, re-encodable cards and Carré Neige insurance are displayed at the Operator’s sales offices and on the Internet at www.skipass-meribel.com. Price Guides are also available in these outlets and at the Tourist Offices.
These rates are shown in Euros and include all taxes: they are established on the basis of current rates of taxes and are subject to change if tax rates should vary.
Discounts or free tickets are offered to various categories of people according to the conditions displayed in the sales offices or on the website. At the sales offices, discounts or free tickets are granted on presentation of proof that the discount or free ticket is applicable. Photocopies of documents are not accepted. No reductions or free tickets will be given after purchase has been made.
The age of the customer taken into account is that on the first day of validity of the ticket.
4.2. Terms and means of Payment
The issuing of any ticket gives rise to the payment of the corresponding fee.
Payment must be made in euros, either by cheque drawn on a bank account in France made payable to the Operator, or in cash within the limits of the regulatory ceilings (see articles L112-6 and D112-3 of the Monetary and Financial Code), or by a credit card accepted by the Operator (CB, American Express, Visa, Mastercard) or by ANCV vouchers.
ID is required for payment by cheque.
ARTICLE 5. INTERRUPTION TO THE LIFT SYSTEM
It should be noted that sale of "3 Valleys" tickets may be postponed in the event of insufficient snow or closing of the 3 Valleys links. "3 Valleys" lift tickets will only be accepted in other resorts if the connecting ski link is open.
5.1. If the Customer opts for a "day" Ticket
Customers can benefit from reduced "day" ticket rates offered by the Operator in adverse weather and snow conditions that have a significant impact on lift openings. (= “bad weather Tariffs")
5.2. If the Customer opts for a multi-day Ticket (excluding "season" tickets and non-consecutive day tickets)
Only an interruption of more than a half-day to all lifts open at the time when the interruption occurs and to which the ticket gives access (except in cases of force majeure) may result in compensation for the loss suffered by the holders of a multi-day Ticket (excluding "season" tickets and non-consecutive day tickets).
In this case, a compensation application form may be obtained from the Operator’s customer service desk or sales offices.
Compensation can only be granted for Tickets acquired and paid for directly by the Customer from the Operator.
Compensation is determined by the number of days during which the Customer was unable to use his ticket, due to the service interruption: the last day being considered, in any event, on the expiry date of the relevant Ticket.
This compensation may take the following forms, at the choice of the Customer (this choice is irrevocable and cannot be challenged for any reason):
1. Immediate extension of the period of validity of the relevant Ticket by issuing a new ticket (which starts on the day following the expiry of the original ticket, or the first day of resumption of service if this occurs after that date);
2. A credit to be used before the end of the second winter season following that in which the compensation is granted. This credit is non-transferable and personal. This credit is an amount calculated in proportion to the number of days of interruption to the lifts.
3. Partial refund calculated pro rata by the number of days’ interruption to lifts. (For example: for complete closure to all lifts as defined above for three (3) days, a Customer holding a six-day ticket will be refunded 3/6th of his ticket purchase price).
No compensation can be granted before the expiry date of the relevant Ticket.
The Customer cannot claim any sum or other service which exceeds the compensation chosen.
The claim for compensation, together with supporting documents (original Ticket, receipt and compensation form stating the desired type of compensation) must be given or posted to the Operator, in the manner set out in Article 7 below.
Compensation will be made no later than four (4) months after receipt of all documents relating to the claim for compensation.
ARTICLE 6. REIMBURSEMENT
In cases where the Tickets issued are partially or fully unused, they will not be refunded or exchanged, except in cases mentioned in Article 5 above.
Non-consecutive day Tickets must be used during the current winter season. Beyond that date, they are no longer valid and cannot be reissued for a later date or reimbursed.
It is possible to cover this risk by specific insurance, which also covers the costs of rescue in the case of an accident on the slopes or lifts. Information on this insurance can be obtained at the sales offices.
ARTICLE 7. CLAIMS
Any claims must be addressed to the Operator within a period of one (1) month of the occurrence of the event causing the claim, without prejudice to legal channels and time limits for using mediation or taking legal action under the conditions set out in Article 10
All claims must be sent to the following address:
SOCIETE MERIBEL ALPINA
Service Relations Clientèle
350 Route de Mottaret
73 550 MERIBEL, France
ARTICLE 8. INTELLECTUAL PROPERTY RIGHTS
The Customer has no rights to ownership or use of the names, signs, emblems, logos, trademarks, copyrights or any other literary, artistic or industrial proprietary rights of the Operator.
ARTICLE 9. PROTECTION OF PERSONAL DATA
Personal data collected or appearing on this website is processed for the following purposes:
- To process your order. This processing is required to fulfil the contract that you enter into with the company Méribel Alpina;
- To create and manage your personal account where you can record your activities (attractions, restaurants, etc). This treatment requires your consent;
- To process your application to join the Meribel Alpina owners’ programme. This treatment requires your consent;
- To include you in the benefits offered as part of Méribel Alpina owners’ programme (invitations to evening parties, events, etc.). This treatment requires your consent;
- To send you promotional offers, newsletters and satisfaction survey
This treatment, which relates to messages sent by Méribel Alpina, in the legitimate interest of the latter to develop its activities (in the case where the email address to which these messages are sent was given when placing an order) requires your consent (if the email address was given without the person having made an order).
Messages sent by Méribel Tourisme and Méribel Alpina's commercial partners require your consent;
- To reply to inquiries, comments and complaints that you send us. This treatment is requires your consent;
- Publish your opinions about Méribel Alpina and the products and services it offers. This treatment requires your consent;
Field information marked with an asterisk is required to allow Méribel Alpina to create your personal account or process your order. In the absence of information in these fields, your personal account cannot be created or your order can not be treated. The information in other fields is optional.
The processing is carried out under the responsibility of Méribel Alpina (Méribel Ski lift Company), represented by Joël Peretto, acting as general manager, and whose details are indicated in the legal notice.
The collected data are intended for:
• The company Méribel Alpina and its affiliated companies (eg CDA DL for leisure destinations);
• All service providers whose intervention is necessary to carry out the processing mentioned above;
• Méribel Tourisme and Méribel Alpina’s commercial partners, if you have given your consent.
This data may be transferred to a non-EU country. You can obtain further information on these transfers and the guarantees that apply to them from Méribel Alpina.
The collected data is kept for the following periods:
• Data collected to process your orders for products and services: for five years from their collection if the amount of the order is less than € 120, for ten years if the amount of the order is equal to or greater than € 120.
• As an exception, the number and expiry date of your credit card are kept:
• Until your first day of skiing, for the purpose of refunding the pass;
• For subscriptions with tacit renewal: until the termination of your subscription;
• In any event, for 15 months after the last debit date for evidentiary purposes in the event of dispute of the transaction.
The cryptogram is not retained beyond the transaction;
- Data collected to create and manage your personal account: until the deletion of your personal account;
- Data collected to process your application for registration in Méribel Alpina’s owners’ programme: until unsubscription in case of acceptance of your request; during the time necessary to process your request in the event of rejection of this request;
- Data collected to allow you access to the benefits offered as part of Méribel Alpina’s owners’ programme: until your cancellation to the programme;
- Data collected to send you newsletters, satisfaction surveys and promotional offers: for three years from their collection. At the end of this period, this data will be kept for a new period of three years if you agree to continue to receive newsletters, satisfaction surveys and promotional offers from Méribel Alpina;
- Data collected to respond to inquiries, comments and claims that you send us: during the time necessary to process these requests, comments and claims;
- Data collected to publish your opinions on the services of the company Méribel Alpina for two years from the publication of these opinions;
At the end of this period, the data will be deleted. As an exception, the data collected for commercial prospecting purposes are kept for a further three years if you agree to continue receiving commercial offers from Méribel Alpina.
You have the right to access your data, have it rectified or erased, to transfer or have transferred to a third party, to restrict or refuse processing. Méribel Alpina will comply with your request subject to compliance with the legal obligations incumbent upon it.
You have the right to withdraw your consent to the processing of your data at any time. The withdrawal of your consent does not affect the lawfulness of the processing performed prior to such withdrawal.
You can implement these rights:
-By post to: Jean Pierre Santon, 350 Route de Mottaret, 73550 Méribel (Tel : +33 4 79 08 65 32)
In the interest of confidentiality and the protection of your personal data, the company Méribel Alpina must be able to verify your identity in order to answer your request. To do this, you must enclose, in support of any request for the exercise of the rights mentioned above, a photocopy of an identity document mentioning your date and place of birth and bearing your signature, in accordance with the provisions of the law n° 78-17 of January 6, 1978 known as "Law Informatique et Libertés", of article 92 of the decree of October 20, 2005 taken for the application of this law, and of the European regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
Finally, you have the right to submit a complaint to the CNIL if you consider that your rights are not respected. The contact details of the CNIL are the following: National Commission of Computing and Liberties, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel : +33 (0) 1 53 73 22 22 - Fax: +33 (0) 1 53 73 22 00 - Website: https://www.cnil.fr/fr/plaintes.
ARTICLE 10. TRANSLATION AND APPLICABLE LAW – SETTLEMENT OF DISPUTES
Given that these terms and conditions have been translated into several languages, it is expressly understood that the French version of these conditions is the only legally binding version. Therefore, in case of difficulty in interpretation / application of any provision of these terms and conditions, reference should be made expressly and exclusively to the French version.
These general conditions are subject to French law in both their interpretation and implementation.
In accordance with the provisions of Article L 211-3 of the French Consumer Code, in the event of a dispute concerning the validity, interpretation or execution of these conditions, the consumer may use free conventional mediation or any other alternative method of dispute resolution. The consumer is informed it is possible to employ a mediation procedure with the Mediator of Tourism and Travel (MTV Mediation Tourism Travel, BP 80 303, 75 823 Paris Cedex 17) according to the terms and conditions on the site www.mtv.travel and within a maximum of one (1) year from the written claim made to the Operator.
He may also use the European Union Online Dispute Resolution, accessible on the internet at the following address: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN. In the absence of amicable settlement, the Customer may choose either, one of the relevant territorial jurisdictions under the Code of Civil Procedure, or, the jurisdiction of the place where he was staying at the time the contract was made or the prejudicial event occurred (Article R. 631-3 of the Consumer Code).